Shipping policy

Shipping Policy

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Thank you for shopping with us. Below you will find our general shipping guidelines. Please note that actual shipping times and costs may vary depending on your location, order size, and selected shipping method.

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Processing Time

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  • All orders are processed withinΒ 7 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

  • Processing times may be extended during high-demand periods, promotional sales, or unforeseen delays.

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Shipping Rates & Estimates

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  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery estimates vary depending on your shipping address and selected courier service.

  • Please note: delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services, customs, or other circumstances beyond our control.

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Domestic & International Shipping

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  • We currently ship both domestically and internationally.

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

  • Customs processing may cause additional delays beyond our control.

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Order Tracking

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  • Once your order has shipped, you will receive a tracking number via email (if applicable).

  • Tracking information may take up to 72 hours to become available.

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Damages & Issues

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  • We are not responsible for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim or your case will be null and void without evidence of damage

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Missing or Delayed Packages

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  • If your package is marked as β€œdelivered” but you have not received it, please contact your local courier service first.

  • We are not liable for packages lost after confirmed delivery to the provided address.

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Contact Us

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If you have any further questions regarding shipping, please contact us at:

πŸ“§ sales@serveskin.shop

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